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Questions and answers about our products

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My scooter can only be folded up with extreme effort

Place your foot on the step and simultaneously press the release lever on the folding mechanism. At the same time, grab the handlebars with both hands and push them forward away from you. The release lever comes loose and you can fold the scooter easily and with little effort. Never use force or tools - this is never necessary.

The braking effect on my vehicle has decreased significantly. What can I do?

Brake pads wear out during use. All disc brakes always have an inner and an outer brake pad. The inner one (towards the wheel) is always fixed, while the outer one can move back and forth. After a certain time, the inner lining must therefore be readjusted and slightly adjusted towards the brake disc in order to ensure an even and safe braking process again. To do this, readjust the large adjusting screw on the inside of the brake calliper accordingly. It is also possible that the brake pads have reached their run-off / wear limit and need to be replaced with new ones. On vehicles with drum brakes, you can readjust them using the Bowden cable and the locking screw.

The typical statement: "Nothing is happening" on my scooter

As a rule, the fault here is that a plug is loose somewhere or that it fails due to a loose connection. Something small that is preventing the scooter from flowing electricity in all the major parts. For example, it can also be due to a missing blade fuse / not activated main fuse. The scooter is activated, i.e. the front light lights up, the LEDs light up but the engine does not turn: 1. The side stand must be raised for the throttle to work. 2. The plug connections on the control unit must be checked here. Unplug individually and reconnect. Also check the wiring from the throttle grip - this is the cable from the throttle grip come follow and check.

I can't get the tire off the rim / changed

The rims can be divided into two parts. Please remove the necessary screws and take one part to the left and the other to the right in order to be able to change the tire quickly and easily. When assembling the rim/s, please pay attention to fixing points, such as valve recesses.

My handlebar wobbles

Readjust the steering head bearing.

The scooter only has a top speed of 25kmh, although the description says it should reach 35kmh, why and how can I get there?

Sometimes it can happen that the 25kmh limit has been programmed at the factory. This can only happen with the SXT Buddy V2 model (without road approval). In this case, the scooter does not go faster than 25kmh in stage 3, although according to the description it should reach 35kmh. The solution: 1. switch on the scooter 2. press "Plus" & "Minus" at the same time and keep them pressed until the menu appears. 3. press "Plus" , "Minus" & "ON" at the same time and keep pressed until the submenu appears. 4. Go to menu item 2 with the ON button. The current maximum speed is displayed there. 5. Set the desired maximum speed with the + and - buttons. 6. 6. exit the menu by pressing and holding the "ON" button.